FAQ'S
Order Related
How do I know my order was placed?
Once your order is successfully placed, you’ll receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam folder or contact our support team.
Can I modify or cancel my order?
Yes, you can modify or cancel your order within 2-3 hours of placement. Reach out to our customer service team for assistance with changes.
Why isn’t my promo code working?
If your promo code isn’t working, make sure it’s entered correctly and hasn’t expired. Check for any specific terms that apply to the promo code. If you still have trouble, please contact our support.
Shipping Related
When will my order ship, and where can I check its status?
Orders typically ship within 1-2 business days. Once your order is on its way, you’ll receive a tracking link by email or WhatsApp to check the delivery status.
Is shipping free?
For information on shipping fees, please refer to our Shipping Policy page. Shipping details will be visible on the checkout page, as shipping terms may change daily or depending on special occasions.
Returns Related
What Is Your Return Policy?
We offer returns for damaged or missing items. If your order arrives with any issues, please contact us within 1-2 hours after delivery of the order with opening video for assistance. We will guide you through the return process and ensure that your concerns are resolved promptly.
Payment Related
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure options. All transactions are protected for a safe shopping experience.
What should I do if my payment is deducted but my order is not placed?
If your payment has been deducted but your order hasn't been placed, please contact us immediately. Share the payment ID and a screenshot of the transaction, and we will assist you in resolving the issue promptly.
Others
How do I get in touch with Zuvoy customer service?
Our customer service team is here to help! You can reach us via email at contact@zuvoy.com or through our contact form on the website or you can directly call us at +91 9996004395
Are there special offers on bulk orders?
Yes, we offer discounts for bulk orders. Contact us directly for bulk order inquiries and to learn about any available promotions.
How can I become a Zuvoy Distributor/Retailer?
If you’re interested in becoming a distributor or retailer, please reach out to us at contact@zuvoy.com for more information on partnerships.
I am an influencer or a blogger and would love to promote your brand. Whom do I contact?
We’re thrilled to collaborate with influencers and bloggers! Please email us at contact@zuvoy.com to discuss potential collaborations.